| FREQUENTLY ASKED QUESTIONS Q: How do I know your autographs are authentic? A: Every autograph was obtained 1) in person by us or one of our associates; 2) by a company such as Mounted, Steiner, TriStar or UDA that arranged a paid signing; or 3) by one of our hand-picked, exhaustively screened wholesale sources. Q: Will I get a Certificate of Authenticity (COA) with my item? A: Yes. Each autographed item is accompanied by a COA from AutographsForSale.com OR the company that obtained or authenticated the signature. All items come with a lifetime guarantee of authenticity. Opinions from third party authentication service GAI (Global Authenticated) are NOT acceptable for refund; opinions from third party authentication services JSA (James Spence) or PSA/DNA are acceptable only if BOTH companies decline to authenticate the item. This policy is due to the documented, proven unreliability of all third party authentication services. Free free to contact us for further information about this policy. Q: What is your return policy? A: Unframed, unpainted items excluding display cases shipped within the USA carry an unconditional, no questions asked 7 day guarantee. If you return the product undamaged within 7 days of receipt with the original COA you will receive credit or refund less shipping fees. ALL INTERNATIONAL ORDERS, DISPLAY CASES, FRAMED OR HAND PAINTED ITEMS ARE NON-REFUNDABLE. Orders returned due to customer error, inaction or refusal will be charged a 25% restocking fee. Returns received after the 7 day period MAY be accepted for refund less a 25% restocking fee at our sole discretion. Q: Will I get the exact same 8x10 photo shown? A: The scans for many signed 8x10 photos are REPRESENTATIVE ONLY. The actual photo you receive will be of equal or better quality, but may be a different pose or be signed with a different color pen. For sports photos, the player will be depicted with the same team shown. Please e-mail questions about specific poses. Q: What forms of electronic payment do you accept? A: American Express, Discover, MasterCard, Optima, Visa and PayPal (U.S. accounts with confirmed addresses only). Q: I'm not comfortable using my credit card on the web. Can I still order? A: This Yahoo-hosted site uses secure encryption so chances of your info being stolen are extremely remote. However, you may place phone orders at 858-571-ASK4. Q: If I live outside the U.S., can I still order? A: Yes. Online credit card ordering is available for many countries. If your country is not listed on the shipping form (see bottom of this page for complete list), payment may be submitted by mail or wire transfer. Q: I am ordering a gift to be delivered directly to the recipient. Will a receipt be inside or attached to the package? A: No. Because many AutographsForSale.com orders are gifts, the only receipt is sent electronically to the e-mail address provided; the actual shipment will not include any invoice or receipt. Q: Do your items come framed? A: Some items are already framed, as stated in the description and title. A few have framing listed as an option that can be added at additional cost. Most other items can be custom framed; e-mail us the item(s) you are interested in having framed and we will promptly provide details. FRAMED ITEMS ARE NON-REFUNDABLE. Q: Do your items come with display cases? A: Every autographed baseball, golf ball or hockey puck purchased comes with a free hard plastic cube display holder. Display cases for larger items such as basketballs, footballs and mini helmets can be purchased via special order, e-mail us for current availability and pricing. Q: I'm looking for an autograph not on your site. Can you get it for me? A: Possibly. E-mail a detailed description of what you're looking for to receive a prompt reply. SHIPPING FEES AND POLICIES Domestic orders normally will be shipped USPS Priority Mail, FedEx Ground or UPS Ground. About 98% of orders ship the same or next business day. Domestic orders can be expedited via Overnight or 2nd Day. International orders ship via USPS Priority Mail International (fast) or Express Mail International (faster).
FEDEX/UPS GROUND OR USPS PRIORITY MAIL TO CALIFORNIA CONTACT INFORMATION AutographsForSale.com 7577 Caminito De Oi Vay San Diego CA 92111-3526 Phone 858-571-ASK4 (normal hours 9AM-6PM Pacific Time) Please e-mail for fastest response, 99% are returned within 12 hours. sales@autographsforsale.com |